komodoPrivacy Policy

This page describes what we collect when you use komodo and how we keep that data protected. Our komodo platform operates transparently about personal information — we do not sell your data to third parties, we do not share your payment details beyond what is necessary for transaction settlement, and we limit internal access to sensitive information to authorized personnel only.

We collect personal data to run our platform safely: your name and email for account identification, your phone number for account recovery, your payment method details for deposits and withdrawals, and your identity documents for KYC verification before withdrawal. We also track your betting activity, game history, and device information to detect fraud and enforce our terms. This data sits on servers that may be located outside your jurisdiction, but we apply consistent security standards regardless of server location.

Our komodo data practices comply with applicable privacy laws in the jurisdictions where we operate. You have rights over your data — you can request what we hold, ask us to correct errors, and in some cases request deletion. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on komodo

When you open a komodo account, we collect your full name, email address, phone number, and date of birth. These are our core registration fields — we need your email to send account notifications and password resets, your phone number to help you recover access if you forget your password, and your full name and date of birth for identity verification before your first withdrawal.

When you request withdrawal on komodo, we collect identity documents — a photo ID (national ID, passport, or driver's license) and a selfie holding that ID. These documents are processed by our KYC vendor for verification, then stored encrypted on our systems. We keep these documents for compliance purposes and account recovery verification.

We also collect behavioral data: your betting history, game activity, device information (browser type, IP address, operating system), and login timestamps. This helps us detect fraudulent access, enforce fair play rules, and prevent account takeover. We track your activity across Liga 1 betting, Champions League markets, live-dealer games, and slot games using the same logging systems.

How we use your komodo data

We use your name and email to manage your account — sending you notifications, password resets, and promotional offers (if you have opted in). We use your phone number and identity documents to verify your identity and prevent fraud. We use your payment method details to process deposits and withdrawals — your online payment wallet ID flows to Shopee's payment processor, your bank account number flows to your bank's settlement system, and komodo never stores the actual transaction processing data.

We use your behavioral data to enforce our terms: detecting multi-account abuse, identifying suspicious betting patterns, and protecting against account takeover. We also use it to improve our komodo platform — analyzing which games are popular, which payment methods are fastest, and which markets (Liga 1, Champions League, live-dealer tables) drive engagement. This analysis is aggregated and anonymized — we do not use your individual betting history to profile you for marketing.

We may share your data with third parties in limited cases. Our payment processors (the vendors handling e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers) receive your payment details to settle transactions. Our KYC vendor receives your identity documents to verify your identity. Our hosting provider may access logs for server maintenance. We do not sell or share your data for marketing purposes.

Your rights on komodo

You have the right to access the personal data we hold about you. You can request a copy of your account information, betting history, and identity documents we have stored. We provide this data in a readable format within 30 days of your request. Contact our support team via email to submit an access request.

You have the right to correct inaccurate data. If your registered name, email, or phone number is wrong, you can request an update through your account settings or by contacting support. We will update the data and notify relevant processors (payment providers, KYC vendors) of the change.

You have the right to request deletion of your personal data in some cases, subject to legal requirements. If you close your komodo account, we retain your data for seven years to comply with anti-money-laundering laws, then delete it. During the retention period, we keep your data encrypted and do not use it for new marketing or analytics. If you request deletion before the retention period ends, we assess whether we can comply based on applicable law.

Our komodo privacy practice is built on transparency: we tell you what we collect, we limit how we use it, and we give you control over your data.

Cookies and tracking on komodo

Our komodo platform uses cookies to keep you logged in and to remember your preferences (language, default sport filters, favorite payment method). These are functional cookies — they make the platform work better for you. We do not use cookies for behavioral tracking or profiling.

We also use analytics cookies to measure how many users visit komodo, which pages they view, and how long they spend on the platform. This helps us understand whether our Liga 1 sportsbook page is popular, whether our live-dealer section drives engagement, or whether payment pages have friction. We use a privacy-respecting analytics provider that does not track individual users across other websites.

You can control cookies through your browser settings. If you disable non-essential cookies, komodo will still function, but login may require a password entry each time. We recommend keeping functional cookies enabled for the smoothest experience.

Data security and komodo servers

We protect your komodo data using encryption in transit and at rest. When you log in or deposit, data travels to our servers over a secure HTTPS connection. Your identity documents and payment details are encrypted on our servers and accessible only to authorized personnel. We audit our security practices regularly and test for vulnerabilities.

Our servers may be located outside your jurisdiction — some in Southeast Asia, some in other regions. We apply the same security standards everywhere. All data is encrypted regardless of server location, and access logs are monitored for suspicious activity. If a server is compromised, encrypted data remains protected.

We do not guarantee absolute security. No online system is completely free from risk. However, we undertake reasonable measures to protect your data and notify you immediately if a breach occurs that affects your personal information.

Contact and data subject requests on komodo

If you have questions about our komodo privacy policy, wish to request access to your data, or want to report a data concern, contact our support team. We provide English-language support via email, live chat, and phone during business hours. Our team processes data subject requests within 30 days where legally required.

If you believe komodo has mishandled your data or violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We cooperate with regulatory investigations and will provide documentation as requested.