komodoFrequently Asked Questions

If you forget your komodo password, click the "Forgot your password?" link on the login page. Enter your registered email address. We send a password-reset link to that email within a few minutes. Click the link, enter a new password (at least 8 characters, including uppercase and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact support. If you cannot access your registered email, we can verify your identity using your phone number and identity documents, then help you regain access to your komodo account.

Deposit fees depend on your payment method. DANA, e-wallet, mobile banking, and local payment deposits typically carry no fee from komodo — your wallet provider may apply a small fee, but we do not. online payment and e-wallet deposits are also fee-free on our side. Bank transfers via mobile banking, local payment, online payment, and e-wallet may incur a small transfer fee from your bank, but komodo does not charge a deposit fee. Withdrawal fees are similarly minimal — we do not charge a withdrawal fee when you withdraw to your original payment method. Some payment providers may apply a small processing fee on their end. For exact fee details on a specific payment method, check the deposit or withdrawal page in your komodo account, or contact support.

komodo does not offer a demo or practice mode. To use our platform, you must open a real account with a valid email, phone number, and identity verification. Once your account is verified, you can deposit and place bets on Liga 1, Champions League, live-dealer tables, slots, and esports markets. If you want to explore the platform before depositing, you can log in and browse available markets, odds, and game categories without placing a bet. Your first deposit can be a small amount to test the deposit flow and payment method. If you have questions about specific games or markets before depositing, contact support — our team can explain how each game works.

If you have a promotion code for komodo, enter it during account registration or in your account settings under "Promotions" or "Bonus Codes." Look for a text field labeled "Promo Code" or "Bonus Code." Paste your code and click "Apply." The system validates the code and displays the offer details — bonus amount, terms, and expiry date. If the code is valid and you meet the eligibility requirements, the bonus is credited to your account. If the code does not work, check that you have entered it correctly (codes are case-sensitive), that it has not expired, and that you meet any eligibility criteria. If you still have trouble, contact support with your code and account email.

To request deletion of your personal data from komodo, contact our support team via email and state that you wish to submit a data-deletion request. Include your account email and username. We will verify your identity and assess your request under applicable privacy law. komodo retains account data for seven years to comply with anti-money-laundering regulations, even after account closure. During this retention period, your data is encrypted and not used for marketing or analytics. After seven years, we delete your data. If you request deletion before the retention period ends, we will explain the legal requirements that prevent immediate deletion. You can also request a copy of your data before deletion — contact support to submit a data-access request.

komodo support aims to respond to all queries within one business day. During business hours (Monday to Friday, 9 AM to 6 PM Jakarta time), our team typically responds within a few hours. Queries submitted outside business hours or on weekends are answered the next business day. Urgent issues — such as account lockout, suspected fraud, or a stalled withdrawal — are prioritized and may receive a response sooner. For routine questions, this FAQ page often provides an answer faster than waiting for support. If your issue is not resolved in the FAQ, submit a support ticket via email or live chat with your account email, a clear description of the problem, and any relevant transaction IDs or screenshots.

komodo services are available only where local law permits online gaming and sports betting. We operate in supported jurisdictions across Southeast Asia, including Indonesia. Our platform is not available in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether komodo is available in your location, contact support before opening an account. We do not offer services to users in restricted jurisdictions, and accounts opened from prohibited locations may be suspended. During major tournaments like Liga 1, Piala AFF, or Champions League, market availability may vary by jurisdiction. Check your account settings or contact support to confirm which markets are available to you.

Yes, komodo supports deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet. When you choose a bank transfer, we generate a unique virtual account (VA) number for your komodo account. Transfer your deposit to that VA number from your bank account — the funds arrive within a few minutes during business hours. For withdrawal, we send the funds back to the bank account you used for deposit. mobile banking, local payment, online payment, and e-wallet transfers are available 24/7, though processing may be slower during holidays like Idul Fitri or Idul Adha. Your bank may apply a small transfer fee. komodo does not charge a fee for bank deposits or withdrawals. If your transfer does not arrive within one hour, check that you entered the VA number correctly, then contact support with your transfer receipt and account email.

komodo offers betting on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international tournaments. Markets include match outcome (win/draw/loss), total goals, handicap, and live in-play betting during matches. Odds update in real time as the match progresses. You can place bets before kickoff or during the match. Each market has a minimum and maximum stake — check the bet slip for limits. Bets are settled within minutes of the final whistle. If a match is postponed or abandoned, bets are voided and stakes returned. For specific rules on a particular market or tournament, check the market details page or contact support.

komodo live-dealer tables stream real dealers and real cards or wheels from multi-camera studios. Games include Baccarat, Roulette, Blackjack, and Dragon Tiger. You place bets using your komodo account balance, and the dealer conducts the game in real time. You watch the action on video and see results instantly. Winnings are credited to your account immediately. Each table has a minimum and maximum bet — check the table details before joining. Live tables operate 24/7. If your connection drops during a game, you can rejoin the same table and your bets are preserved. For game rules or betting limits, click the "Rules" or "Info" button on the table page.

komodo offers slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, paylines, and bonus features — check the game details or help section within the game for specifics. Slots are played using your account balance. Wins are credited instantly. Each game has a minimum and maximum bet per spin. Slot games operate 24/7. If you disconnect during a spin, the spin completes and results are saved to your account. For questions about a specific game's rules or payout structure, click the "Help" or "Info" button in the game, or contact support.

Yes, komodo offers esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Markets include match outcome, map winner, and player performance bets. Odds update as tournaments progress. Bets are settled after the match concludes and results are confirmed. Esports markets operate during tournament schedules — check the esports section for upcoming events and live matches. Minimum and maximum stakes apply to each market. If a match is postponed or cancelled, bets are voided and stakes returned. For specific rules on an esports market or tournament, check the market details or contact support.

Protect your komodo account by using a strong, unique password (at least 8 characters, including uppercase and numbers). Do not share your password or email with anyone. Enable login notifications in your account settings so you are alerted if someone logs in from a new device. If you suspect unauthorized access, change your password immediately and contact support. Keep your registered email and phone number up to date so you can recover your account if needed. Do not use public WiFi to log in to komodo — use a private, secure connection. If you notice suspicious activity on your account, such as unauthorized bets or withdrawal requests, contact support immediately. komodo applies encryption and fraud detection to all accounts, but your vigilance is also important.

If you forget your registered email or phone number, contact komodo support with your username and identity details (photo ID). Our team will verify your identity and help you update your email or phone number. This process typically takes one business day. Once updated, you can use your new email to reset your password or recover your account. If you cannot remember your username, provide your full name and date of birth — support can look up your account. Keep your registered email and phone number current so you can access account recovery features when needed.

KYC (Know Your Customer) verification is a security and compliance process. komodo requires KYC before your first withdrawal. You submit a photo ID (national ID, passport, or driver's license) and a selfie holding that ID. Our verification vendor checks that the ID is valid and matches your account details. Verification typically completes within one business day. Once verified, you can withdraw to your registered payment method. If verification is delayed, check your email for requests for additional documents. KYC is required by law in most jurisdictions to prevent fraud and money laundering. Your documents are encrypted and stored securely.

Yes, you can close your komodo account at any time. Log in, go to Account Settings, and select "Close Account." You must withdraw any remaining balance before closure. Once closed, your account cannot be used to place bets or access games. komodo retains your account data for seven years to comply with anti-money-laundering laws, then deletes it. During the retention period, your data is encrypted and not used for marketing. If you want to reopen an account after closure, contact support — we can help you restart. If you have outstanding bets or pending withdrawals, resolve those before closing your account.