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DANA deposit and withdrawal

DANA is one of the fastest payment rails on komodo. To deposit, link your DANA account during account setup or in your payment settings. Enter the amount you wish to transfer—komodo accepts deposits in descriptive ranges from modest to substantial sums. Confirm the transaction in your DANA app; the credit appears in your komodo wallet within subject to verification. Withdrawals work the same way: select DANA as your destination, enter the amount, and the funds return to your DANA balance within subject to verification. DANA transfers carry no additional fees from komodo; your DANA provider may apply standard charges. Many users in Jakarta, Surabaya, and Bandung prefer DANA for its integration with daily shopping and transport apps.

OVO and GoPay usage

OVO and GoPay are e-wallet services tied to your mobile phone number. To use either on komodo, link your account by entering your registered phone number and confirming the binding in your wallet app. OVO and GoPay deposits settle within subject to verification. For withdrawals, select your preferred wallet and confirm the transaction. Both services require account verification (KYC) if you are transferring large amounts; komodo will prompt you to upload your ID if needed. GoPay users benefit from Gojek ecosystem integration, while OVO users often combine komodo transactions with Grab and Shopee activity. Processing windows are consistent across both platforms, and no komodo fees apply to deposits or withdrawals.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) are a secure option for komodo users. After you link your bank account, we generate a unique VA code specific to your account. You can then transfer funds from your bank's mobile app or ATM to that VA number; the deposit credits within subject to verification depending on your bank's processing speed. BCA, Mandiri, BRI, and BNI all support instant VA transfers. Withdrawals are sent back to the same bank account you used for deposit, ensuring a clear audit trail. Many users in Medan and other cities prefer bank transfers for their familiarity and regulatory transparency. komodo does not charge fees for VA deposits or withdrawals; your bank may apply standard transfer charges.

Fees, limits and verification

komodo does not charge deposit or withdrawal fees. Payment providers (DANA, OVO, GoPay, banks) may apply their own standard charges; check with your provider. Deposit amounts are flexible and described in ranges rather than fixed minimums—komodo accepts both modest and substantial transfers. Withdrawal limits depend on your account verification level. All new accounts must complete KYC (Know Your Customer) verification: upload a national ID and a selfie. This process takes subject to verification and is required before your first withdrawal. Once verified, you can withdraw to any linked payment method. komodo may request additional verification for unusually large transactions or if fraud signals are detected.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment provider's app to confirm the transfer was sent. If the transfer shows as complete on your provider's end but has not appeared in komodo, contact our support team with your transaction ID and timestamp. We will investigate and credit your account within 24 hours if the transfer was successful. For withdrawals under review, check your account dashboard for any pending verification requests. If you are asked to re-verify your identity, upload the requested documents promptly; most reviews complete within 4–8 hours. If a withdrawal is delayed beyond the stated window, email [email protected] with your withdrawal ID and account email. Our team prioritizes payment issues and will respond within 4 business hours.